News Group Posts

Proliant 1600 Trap E

From: Bela Lubkin <belal@sco.com>
Subject: Re: server panic sco openserver 5.0.5
Date: Sun, 18 May 2003 01:45:19 GMT
References: <3323fc11.0305170418.52779709@posting.google.com>
<20030517233044.GE24843@sco.com> 

I wrote:

> Thomas Hartmann wrote:
> 
> > after two weeks our Server panics ...

> > /etc/crash shows this:
> > 
> > ts F01D1943 --> pfdalloc + 0xf
> > ds F039EDE0 --> pfdfreeqs + 0x64 
> > 
> > here some informations (software & hardware):
> >  
> >   *      Compaq Extended Feature Supplement (ver 5.44a)
> 
> We are told that a similar panic was corrected by the HP EFS version
> 5.54a.  A bit of searching on the HP web site shows that the newest
> version is 5.58a, and a page that points to various versions is at:
> 
>   http://h18007.www1.hp.com/support/files/server/us/revision/1912.html
> 
> It looks like 5.48a was the last version claiming to support your
> Proliant 1600.  Later versions have this note:
> 
> " Note: EFS 5.58 contains the new hp ProLiant Advanced System Management
> " Driver "cpqasm" which only supports servers with Advanced System
> " Management capabilities (ASM). EFS 5.58 does not contain the legacy
> " System Management Driver "cpqw". System Management Driver support "cpqw"
> " for legacy servers can be obtained from EFS 5.46. It is important to
> " note that ProLiant servers can not load both drivers simultaneously.
> " Installing EFS 5.58 on a pre-ASM server will complete successfully
> " without loading the hp ProLiant Advanced System Management Driver.
> " Without System Management Driver support the Insight Management Agents
> " will not provide full functionality. For pre-ASM servers it is highly
> " recommended that users retain "cpqw" support released in EFS 5.46. For
> " more information on the System Management Driver Update please refer to
> " the EFS man pages. 
> 
> I _think_ this means you can install 5.58a as long as you first install
> something (your 5.44a might be sufficient, or you might want to go with
> their recommended 5.46a or 5.48a) containing the old "cpqw" driver.
> 
> The notes on EFS releases 5.50a through 5.56a refer to 5.48a for "cpqw";
> 5.58a refers to 5.46a.  I don't know what to make of that; you might
> need help from HP Support to untangle this.

Further digging in our bug database makes it look like the problem may
have been in "cpqw" itself; and HP's notes seem to indicate that this
driver disappeared after EFS 4.48a, so I don't see how it can have been
fixed in 5.54a.

One customer who was having the problem fixed it by simply turning off
some Compaq (HP) EFS drivers he wasn't using.  In that case the drivers
he turned off were: cled cpqw crom csmu.  You would of course have to
determine which of those you are beneficially using, and keep them.  The
evidence I have does not make it clear which of the four drivers caused
the problem -- it could have been any one or any combination up to all
four.  As I said, there were hints that it was "cpqw", but only hints.
So you might start by turning that one off.

>Bela<

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